1. Introduction
These Terms of Service ("Terms") govern your use of Hausek ("we," "our," or "us"): the Hausek mobile app, hausek.com and the agent dashboard at app.hausek.com (together, the "Platform"). By using the Platform you agree to these Terms and to our Privacy Policy. If you don't agree, please don't use the Platform.
2. Who can use Hausek
- You must be at least 18.
- Corps members must be serving, or about to serve, with the NYSC in Nigeria.
- Agents and property owners use the agent dashboard. Their accounts are set up by Hausek after we check who they are.
- You may have one account, and the details you give us must be true and kept up to date.
Hausek opens state by state. In a state that isn't open yet you can read and post on its community board and join the waitlist, but homes, inspections and roommate matching start when the state opens.
3. Your account
You sign in with a one-time code we email you, or with Google. Keep access to your email and Google account secure, because anyone who controls them can sign in as you. Tell us at once at support@hausek.com if you think someone else has used your account. You're responsible for what happens under your account.
4. Listings
For agents and owners
- You must have the owner's authority to let every home you list.
- Listings must be accurate: the photos must be of that home, and the rent, fees, amenities and address must be true.
- Every listing, and every change to its main details or new photos, is checked by Hausek before corps members see it. We may refuse or remove any listing.
- Mark a home as not available as soon as it is let or withdrawn.
For corps members
We check listings, but we can't guarantee everything about a home. Inspect it before you agree to rent it, and use the inspection checklist.
5. Fees
For each state, Hausek sets which fees may be charged and the most each can be: the agreement fee, agency fee, caution deposit, service charge and inspection fee. Agents and owners choose their fees up to those limits. Every listing shows the full total to move in before you visit, and nothing beyond the fees shown on the listing may be charged for it.
- The agreement fee is charged on every rental and covers preparing the tenancy agreement.
- The caution deposit is returned when the tenancy ends, less the cost of repairing any damage beyond normal wear.
- The inspection fee is refunded if the inspection is cancelled, if the time you booked turns out to be full, or if, after we check, nobody showed up or the home wasn't as listed.
6. Inspections
You book an inspection at one of the times the agent offers. The address is shared with you once the booking is confirmed. Either side can cancel before the inspection time, and the other side is told. After the visit you tell us how it went. We encourage you to share your inspection with an emergency contact from the app.
7. Renting a home
When you tell us you want a home after inspecting it, the agent may accept and send you a tenancy agreement, or decline. Then:
- Both of you read and sign the tenancy agreement on Hausek.
- You pay the total to move in through Hausek.
- The tenancy takes effect and you move in once the payment is received.
Until the payment is made, either side can cancel the agreement on Hausek. If the terms change before both of you have signed, both of you must sign the new version.
The tenancy agreement is between the tenant and the landlord; where an agent manages the home, the agent signs for the landlord. Hausek is not a party to it. Disputes about the home itself are between tenant and landlord, though we will help where we can.
8. Roommate agreements
Roommates who have connected on Hausek can make an optional roommate agreement covering how they share rent, deposit, bills and house rules. It is between the roommates only, Hausek is not a party to it, and it doesn't change either person's agreement with the landlord.
9. Electronic signatures
You sign agreements on Hausek by typing your full name and confirming that you agree to sign electronically. You agree that this is your signature and that it binds you as a handwritten one would; electronic signatures are recognised under the Evidence Act 2011. Each signature records the time, your IP address, your device and a fingerprint of the exact text, so the text can't be changed after anyone signs. Our standard agreements are being reviewed by our partner lawyer, and each agreement shows whether its template has been reviewed.
10. Payments and refunds
- Payments are processed by Paystack. By paying you also agree to Paystack's terms. Hausek never sees your card or bank details.
- Hausek receives payments for inspections and move-in costs and pays the agent or owner their share.
- A payment counts only once Paystack confirms it to us. If a payment arrives after the booking or rental was cancelled, it is refunded.
- Refunds go back through Paystack to the way you paid. Refunds for claims, such as a no-show, are sent after we check the claim.
- Online payment may not be available in every state yet. Where it isn't, the app tells you.
11. Keep it on Hausek
Arrange inspections, rentals and payments on Hausek. If you pay or agree a rental outside Hausek, we can't check it, refund it or help with a dispute about it. The app warns you when a message looks like it shares a phone or bank account number. Pressuring someone to pay or deal outside Hausek is not allowed.
12. Community board
Each state has a community board. Anyone browsing Hausek can read it, so don't post anything you wouldn't want seen publicly. Be respectful and post only about life and housing as a corps member. We may remove posts and comments, and limit or close accounts, for breaking these Terms. Use Report to tell us about posts that do.
13. What you must not do
- Give false, misleading or fraudulent information, including fake listings or photos.
- Impersonate any person or entity.
- Harass, threaten or discriminate against anyone, or post hate speech.
- Post unlawful, threatening or offensive content.
- Ask for or take money outside Hausek for a home listed on Hausek.
- Use the Platform for any illegal or unauthorised purpose.
- Interfere with or disrupt the Platform, or try to get into parts of it you aren't allowed to use.
- Scrape, copy or collect content or other people's data without permission.
- Use bots or automated systems to access the Platform.
14. Intellectual Property Rights
14.1 Platform Content
All content on the Platform, including text, graphics, logos, images, software, and design, is the property of Hausek or its licensors and is protected by Nigerian and international copyright, trademark, and other intellectual property laws.
14.2 User Content
By submitting content to the Platform (including property listings, reviews, and profile information), you grant Hausek a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display such content for the purpose of operating and promoting the Platform.
14.3 Restrictions
You may not copy, modify, distribute, sell, or lease any part of our Platform or its content without our express written permission.
15. Disclaimers and Limitations of Liability
The Platform is provided "as is" and "as available". We don't guarantee it will always be available, secure or error-free.
We check listings and agents, but we don't own or manage the homes listed on Hausek and we are not a party to tenancy or roommate agreements. We don't guarantee the condition, safety or legality of any home.
To the extent the law allows, Hausek is not liable for indirect, incidental, special or consequential losses arising from your use of the Platform. Nothing in these Terms limits liability that can't be limited by law, or your rights as a consumer.
16. Indemnification
You agree to indemnify, defend, and hold harmless Hausek, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from:
- Your use of the Platform
- Your violation of these Terms
- Your violation of any rights of another party
- Any content you submit to the Platform
17. Disputes
If something goes wrong, contact support@hausek.com first and we'll try to help resolve it. These Terms are governed by the laws of the Federal Republic of Nigeria. Disputes arising from these Terms or your use of the Platform that we can't resolve together shall be settled by arbitration under the Arbitration and Mediation Act 2023, except where the law doesn't allow it.
18. Ending your use of Hausek
You can delete your account at any time in the app under Profile → Settings or at hausek.com/delete-account. We may suspend or close an account that breaks these Terms, is used for fraud, or puts other users at risk. Signed agreements, payments already made and refunds owed are not affected by closing an account. Sections that by their nature should continue, including payments, intellectual property, disclaimers and disputes, continue after your account ends.
19. Changes to these Terms
We may update these Terms. We'll change the date at the top, and if the change is important we'll tell you in the app or by email before it takes effect. If you keep using the Platform after that, the new Terms apply.
20. Miscellaneous
20.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Hausek regarding your use of the Platform.
20.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
20.3 Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
20.4 Assignment
You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction.
21. Contact Information
- Email: support@hausek.com
- Address: Uyo, Akwa Ibom State, Nigeria
- Support Hours: Monday to Friday, 9:00 AM to 5:00 PM WAT